Sometimes customers will leave the cart intentionally or by accident and return later. This feature allows merchants to set the length of time that the shopping cart session will "hold" an item or items if and when a customer abandons the cart, either by navigating away or leaving the cart in an inactive state.
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This can be an important setting for those that have Track Inventory turned on at the item level. Once an item or items are "allocated to shopping carts", those items are subtracted from the total available inventory. Too high of setting here could cause your inventory to drop to zero even though you have physical inventory on hand subsequently causing "item out of stock" error for the customer. |
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The abandon interval will be a larger value if you are utilizing the return email feature. Return email allows you to send a customer an email with a coupon after a certain amount of inactivity. The coupon is valid up until the abandon interval is exceeded.
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