Overview

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For more details regarding the Digital Delivery tab of the item editor, see Digital Delivery Tab.

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You can customize the content of the digital delivery email notification sent to the customer by selecting the "Digital Delivery" template from the drop down menu. This notification is sent out to the customer after the payment for their order has been processed. So orders that go into the "Pre-orders" and "Accounts Receivable" departments will not have sent the digital delivery notification. 

Resetting The Digital Delivery Download Link For An Existing Order

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Order

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When a customer requests a new download link for their purchase, you can trigger a an email to be sent to the customers email address by pulling up their order in the "view all orders (in any stage)" search results, then clicking on the "reset digital deliverydelivery reset" button located in the "Tools" section of action buttons along the left side of the order invoice. 

 

Panel
Operations → Order Management →  View All Orders (in any stage) → Search Results (viewing order invoice)

 

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NOTE: These digital buttons only appear when the order invoice you are reviewing contains one or more items that are configured with digital delivery files in the digital delivery tab of the item editor (with one or more digitial files more digital files appearing in the "selected files" box.)

Button	Description
Digital Delivery Report	A report of the download attempts for this order.
Digital Delivery Reset	Reset the download counters for the order and resend the customer a new download link.

 

You can view the digital delivery report to see if any download attempt attempts remain and also see the IP address of the last recorded download attempt.

Sample Digital Delivery Report

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Sample Digital Delivery Reset email

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Related Documentation

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