Welcome to the UltraCart Documentation site! (please take a minute to bookmark this page for future use.)
The navigation to the left will help in moving through the available documentation, but the search space on the top right side is the best resource for finding what you need fast. If you are having trouble finding the keyword you are searching for then check out the glossary as we may call it something else.
Welcome!
On behalf of the entire UltraCart team, welcome!
We trust that UltraCart will provide the best eCommerce platform for your business! This Getting Started guide will shorten your learning curve and get you up and selling faster!
As you move through the process of setting up your UltraCart account, notice that you have many more options than you need right now. Its OK to leave fields blank that aren't required. One of UltraCart's goals from the very beginning has been to give you more tools and features than any other eCommerce platform. We do this by offering the majority of our features and tools with no additional charge so our Value Add increases even though or prices do not. We know that the more tools we give you the better off we will all be in the future. Its about our partnerships and making sure that we are a foundation for your success and not an impediment to it.
You will notice; feedback areas all through the documentation, Peer-to-Peer Forum in the Home area of your account, and a Case system to submit questions or challenges directly to the UltraCart team. We value your feedback and each functional group in UltraCart that the feedback applies to will discuss it in their weekly or monthly meetings.
Customer Support
UltraCart is proud to offer one of the industry's most extensive support teams based in North America. Our Support representatives not only speak English, but it is their first language. So you can rest assured that when you call you will easily be able to understand their guidance. FREE support is provided to you during your 30-day trial and our support team stands by you after you get your store running. We can help you create your first digital delivery content, an e-mail campaign, as well as coupon codes for your store. Feel free to contact us at support@ultracart.com with any questions you may have.
Additionally, we are proud to offer Best in Class technical support. You can contact our technical support team Monday-Friday at 209-383-9870, 8:30 a.m. - 5:00 p.m. EST.
Merchants Helping Merchants
UltraCart's success is directly tied to your success. We have put together a number of systems to help you get the most out of your online ecommerce business.
We are experienced online merchants ourselves. We have helped numerous businesses get their ecommerce initiatives off the ground. If you are new to the world of online commerce, please contact us. We may not have all of the answers, but we will be more than happy to share our experiences about what works and what does not.
More Than Just A Shopping Cart
Need a place to host it? How about payment or fulfillment services? Are you thinking about outsourcing your customer service to a call center?
UltraCart is teamed up with a variety of partners and associates to help you with every aspect of your online business. If you would like us to put you in contact with any of our partners, please let us know. We can assist in the selection and implementation of services crucial to your success.
Again, thanks for signing up with UltraCart. If you have any questions or comments, please do not hesitate to contact us at support@ultracart.com.
-- The UltraCart Team
The Getting Help page has additional sources of help.