The Support Menu is located Towards the bottom of the UltraCart Main Menu and is color coded green.
The Support Menu will be visible from any screen that displays the main menu.
Clicking on the green "Support" menu option expands a full view of the following support links:
Clicking "Open Case " opens a form for submitting a support case:
This page creates an support case using the Issue Summary as the "Subject" and the "Detailed description of your issue" as the body.
You can use either the "Open Case" or simply email to "support@ultracart.com". If you email to support you will get an auto response providing you your case number, and you are able to provide follow up communication to your case via the auto response (or any subsequent replies.) |
Clicking "Forum" displays the list of Peer-to-Peer forums:
The Peer-to-Peer forums allow for the UltraCart merchants to share information administering their UltraCart account.
The top section provides a listing of the most recent forum posts, and the bottom section provides links to jump to and browse a particular forum topic.
As you participate, please remember the following guidelines:
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Clicking on "Documentation" will take you to our main documentation are, located at http://docs.ultracart.com
This is your primary source for documentation regarding your UltraCart account.
(You'll also find that many fields within UltraCart's back-end have "Tool-Tips" that when hovered over will provide a short description of the purpose and use of the field.)
The Documentation pages have a comment field at the bottom of page, which you can use to provide feedback. Please use the comments to provide feedback if the document is unclear or missing details, we will use your feedback to update and refine the content. |
This link will take you to a screen showing important phone numbers to contact us.
UltraCart support is provided in the following manner: |
See Also: Getting Help