Question: I have set up a flow for abandoned carts. However, when I tried to abandon a cart, I never received the flow email. I went to our store, added a product to the cart, and filled out everything including my email address, and then never pushed the final purchase button. I did not receive an email, why?
Answer: Make sure that the Email address field in the checkout has the setting "input proactive collection" enabled, so that the system captures the input value for the email up to the server as soon as they blur out of the field as shown below:
Question: If I reach my customer limit for my Storefront Communications Plan will flows, such as a shopping cart abandonment, continue to process?
Answer: Yes, it should continue. An abandoned cart will typically end up as a new customer, which will push out the oldest customer into an inactive state.