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First navigate to Configuration → External Integrations → Checkout
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API Integration
The first section of the configuration is for the API connection. Enabling the API allows UltraCart to create customers within your Help Scout CRM and update them with information from the order such as their address. It’s not mandatory to connect the API portion of the integration.
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The following properties are updated on the Help Scout customer via their API:
/firstName
/lastName
/jobTitle
/organization
/address/city
/address/state
/address/postalCode
/address/country
/address/lines
/emails
Side Car App
The second part of the integration is an Application that loads beside your tickets in Help Scout to provide additional information about the customer and their orders when the CSR is looking at a ticket from the customer within Help Scout.
Check the enabled box, copy off the secret key and callback URL to a text document, and then click save.
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