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Order flagged for fraud review will appear in two possible locations:
- Account Receivables (denoted as A/R throughout this document)
- Fraud Review
If the fraud scoring rule is configured with "Flag for Review" in the Fraud Prevention configuration page, the order will be captured and placed into the A/R for your follow up.
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Please note that this is the defaulteddefault setting for the Fraud Score rule, unless you delete and reconfigure the rule. |
If the fraud score rule is configured with the "Process payment payment then Review" in the Fraud Prevention configuration page, the order will appear in the "Fraud Review" page (unless the payment fails, in which case the order will appear in the Accounts Receivables page for review and payment processing.)
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In this section, You'll want to focus on the second field "Carder Email" reporting "True", as this means that the email address has been used on previously reported fraudulent orders (this is determined via a 3rd 3rd party database lookup.)
The free email field no longer has significant meaning since so many people now use services such as gmailGmail, hotmailHotmail, etc., however, if you see a "False" score for that it, that would mean they are using an email from a registered account, such as from their cable or internet provider, which should mean it's less likely to be fraudulent.
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Much like the free email check, the Phone (Number) In Billing Location check has pretty much become obsolete, since people now is mostly obsolete because people often carry there their phone numbers with then as they move to different locations.
However, the second check for the shipping address is another strong indicator of fraud. The Address check performs a 3rd 3rd party database look up of addresses reported on previous fraudulent orders.
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What you should understand about Fraud Scoring is that its it's a bit of an art more so that an exact science. You'll need to make certain judgement calls based on your understanding of your customer base and what a typical order make look alike. So, if, for For example, you may have a customer base that work in the military , you and may get orders flagged due to the IP address appearing in the middle east Middle East as opposed to the United States billing address. Similarly, if you have a customer base that is largely based in Latin America , you may find that many of them order things orders are shipped to Miami. In those cases you'll have need to apply your operational knowledge of these things to accurately interpret the fraud score associated with the order.
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You should reject orders that you deem as fraudulent. The customer is not notified if you reject the order, that will be up to you if you want to send them a notification.
If you decide the score if is a "false positive" and wish to process the order for payment, navigate to the Accounts Receivable department and process the payment (
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NOTE: You may wish to contact the customer and request the CVV number again so that you can enter it in when manually processing the payment, as an additional level of payment validation, as UltraCart is unable to store the CVV number in the order database, per PCI regulations. |
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Related Documentation
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