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- The abandon interval is the same field for both the Abandon Interval and Return Emails screenEmail screen. If you change it on one screen, it will update on the other.
- The abandon interval is calculated from cart inactivity. It is not affected by the Return Email duration. For example, if you have a Return Email duration of 3 hours, and an Abandon Interval of 6 hours, then the cart is considered abandoned after 6 hours, not 9.
- Sending a Return Email does not reset the inactivity counter. Only customer interaction with their cart resets the inactivity timer.
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What can you do with Abandoned Carts and the Return Emails?
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- The Auto Responder may be used to create sophisticated email marketing campaigns off either the Abandon Cart or Return Email triggers.
Export the Abandoned Carts for use in third party marketing.
See Home → Reports → Abandoned Leads Report.Panel title Navigation to Abandon Lead Report - Use the Return Emails screens to create simple return emails to offer coupons to customers with inactivity.