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To configure an item as a Pre-Order item, edit the item then navigate to the "Shipping" tab and then, in the "General Settings" section, select the checkbox for "Pre-orders", then optionally, configure the ETA field with the date that the pre-order item will be available for processing and shipment.
It's recommended
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We recommend that you also update the pre-order item's "Title" (the item description that is displayed in the shopping cart and receipt) with a reference to the Pre-Order status and expected ship date. Alternatively (or in addition to the updating of the "title" field), you may also want to configure the checkout terms for the item, so that the customer is required to review the checkout terms for the item and select a checkbox signifying that they agree to the pre-order terms. |
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Please note that orders captured for pre-order items are not processed in real-time. However, your gateway may be configured with rules that require the CVV number in order to process the payment. You'll need to log into or call your credit card processing gateway service to review and edit CVV rules so that the payments can be processed without the CVV number. Typically you will edit the settings to leave the "decline on mismatch" rule, but turn off the additional rules that will decline the transaction if the CVV number is "Missing" or "unavailable". These changes will allow you to process the payment for those orders without having to contact the customer to obtain their CVV number. |
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