About

UltraCart makes handling chargeback disputes easy through an automated workflow process. You can configure the information about your merchant accounts, common adjustment request text, and addendum pages ahead of time so that processing a chargeback is a few clicks. UltraCart will automatically assemble a document with a copy of the order, your adjustment request text, the credit card transaction, tracking details (from carriers website) as well as any additional addendum pages and send (fax, email, etc.) it to the merchant account chargeback department. This saves you enormous amounts of time.  Please note there is a 10 cent per page fax fee.  After you have configured all the information necessary for processing chargeback disputes you can easily initiate one by locating the order under Review Orders and clicking the Initiate Chargeback Dispute button.

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