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About
UltraCart makes handling chargeback disputes easy through an automated workflow process. You can configure the information about your merchant accounts, common adjustment request text, and addendum pages ahead of time so that processing a chargeback is a few clicks. UltraCart will automatically assemble a document with a copy of the order, your adjustment request text, the credit card transaction, tracking details (from carriers website) as well as any additional addendum pages and send (fax, email, etc.) it to the merchant account chargeback department. This saves you enormous amounts of time. Please note there is a 10 cent per page fax fee. After you have configured all the information necessary for processing chargeback disputes you can easily initiate one by locating the order under Review Orders and clicking the Initiate Chargeback Dispute button.
Supported Payment Types
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Chargeback processing is valid for credit card payments. PayPal payments are not supported, as the dispute resolution process must be handled within PayPal |
Configuring your account for Chargeback dispute processing
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Click on the Chargeback Processing sub-tab. Check the boxes next to the addendums and adjustment requests you want to associate and click save as shown below.
Two Options for Disputing Chargebacks
Now that configuration is complete you are ready to dispute chargebacks.
There are two ways to start a chargeback dispute.:
- Dispute a Individual order
- Disputing a batch of orders
Dispute an Individual Order
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