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Important PayPal API Update Available - June 2023

Info
titleIntegration Update Notice (June 2023)

Attention Merchants, UltraCart has a new API integration with PayPal, please upgrade to the new API in order to take advantage of the new functionality and better user experience that the new API provides: Upgrading to PayPal Order API (2023) 

Benefits

  • Improved checkout experience for customers using a modal instead of a browser redirect.

  • Improved analytics tracking because customers are not redirected off domain for PayPal.

  • Additional payment options for customers including PayPal PayLater and Venmo

  • Dual Vaulted payment information for credit cards, PayPal, and Venmo.

  • Superior subscription rebilling initiated from UltraCart

  • Ability to adjust anything on an auto order paid for with PayPal.


Table of Contents
absoluteUrltrue

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You'll need a business paypal account. To upgrade your current PayPal Personal Account to a Business or PremierAccount: Go to https://www.paypal.com/UPGRADE and log in to your PayPalaccount. Click the Upgrade Now button at the bottom of the page. The next page will allow you to choose a personal Premier Account or a Business Account.

Integration Options


There are two integration options to choose from: Express Checkout & Website "Payment Pro".

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  1. Enter your business email address associated with your PayPal business account (if you have a personal PayPal account, you'll need to upgrade it to a business account.)
  2. Choose "Express Checkout" from the "Integration Method" drop-down menu
  3. Configure your "Instant Payment Notification (IPN) to the following URL:       https://secure.ultracart.com/cgi-bin/UCPayPalNotify 
  4. Set Third-Party API permissions to:  paypal_api1.ultracart.com
  5. From the "Advanced Options" section choose "Live" from the drop-down menu.

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  1. Enter your business email address associated with your PayPal business account (if you have a personal PayPal account, you'll need to upgrade it to the business account.)
  2. Choose "PayPal Website Payments Pro (Express Checkout and Direct Payments)" from the "Integration Method" drop-down menu
  3. Configure your "Instant Payment Notification (IPN) to the following URL:       https://secure.ultracart.com/cgi-bin/UCPayPalNotify  
  4. Set  Third-Party API permissions  to:  paypal_api1.ultracart.com
  5. From the "Advanced Options" section choose "Live" from the drop-down menu.
  6. Click the save button

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Navigate to Configuration → Back-Office → Auto Order Processing → Payment Settings → Paypal (Section) Advanced Settings (button) →  "Send Recurring Flag" Select Yes, then save the changes.

Follow the instructions there.

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When viewing the auto order record of a recurring payment in UltraCart, you'll see the following message regarding the management of the subscription:

Active

This order is managed by PayPal.

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Info
The email notification will be sent out to all users on the account that have the "edit settings" permission configured.

Allow UltraCart To Call The [chargeCreditCard] API

If you do not have the chargeCreditCard API permission turned on, you receive a message like this (body text below):

Subject: UltraCart [UC MerchantID] - PayPal permissions incorrect.

Hi <name of merchant as listed on the user login>,

This automated email is to inform you that your PayPal integration has not been configured properly to allow UltraCart to call the [chargeCreditCard] API.  Please contact support for assistance in adjusting your configuration.

-UltraCart


The solution 

To fix this issue, login to your PayPal account and:

1) Under the My Account menu click on the Profile option.
2) On the left side of the page under My Profile click on My Selling Tools.
3) Click the Update link to the right of API Access.
4) Edit the API access and grant permission for UltraCart to call [chargeCreditCard]

Until you grant permission for UltraCart to call chargeCreditCard, your customers can not use direct credit cards during the checkout.  This is limiting your sales to PayPal only.




Info
titleAbout repeated notices

This message gets triggered whenever PayPal returns error code 10002 for a transaction. So, you may receive this notification multiple times.

If transactions were previously processing through PayPal okay then suddenly you receive these problem notices, its possible that PayPal is experiencing some sort of temporary processing problem on their end. You should investigate with paypal and make sure that you have the [chargeCreditCard] configured.

*IF you do, then you should contact paypal to inquire about processing issues on their end.

UltraCart has received ERROR: 10501

Hi <name>,

UltraCart has received ERROR: 10501 Invalid Configuration This transaction cannot be processed due to an invalid merchant configuration from PayPal.

Make sure that you have accepted the "PayPal Payments Pro" agreement in your PayPal account after you have been approved by PayPal for PayPal Payments Pro. If you have accepted their agreement but are still getting this error, PayPal also occasionally acknowledges the agreement and activates Virtual Terminal but somehow misses activating PayPal Payments Pro itself; if your PayPal "Get Started" summary screen only shows Virtual Terminal and nothing about PayPal Payments Pro, please contact PayPal support to get your PayPal Payments Pro service activated.

If you are only using PayPal Payments Standard with a regular PayPal personal, Business or Premier account (i.e., if you have not upgraded to PayPal Payments Pro), please go to Seller Admin > Payment Preferences and make sure you have PayPal Payments Standard checked (rather than PayPal Payments Pro) and click Submit to save any changes you make.

-UltraCart


The solution 

 

To fix this issue, login to your PayPal account and:

1) Under the My Account menu click on the Profile option.
2) On the left side of the page under My Profile click on My Selling Tools.
3) Click the Update link to the right of API Access.
4) Edit the API access and grant permission for UltraCart to call [doCapture]

Until you grant permission for UltraCart to call doCapture, the orders will be stuck in "Payment Status = pending".

About Authorization Model

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error codeerror meaning
0005The transaction was declined without explanation by the card issuer
0013The transaction amount is greater than the maximum the issuer allows.
0014The issuer indicates that this card is not valid.
0043The card has been reported stolen
0051The credit limit for this account has been exceeded.
0054The card is expired.
1015The credit card number was invalid
1511

Duplicate transaction attempt.


Affiliate Management MassPay API Errors


PayPal MassPay Errors related to processing affiliate commissions via PayPal MassPay

While attempting to process payments for affiliates, an error appears on the page that says "PayPal MassPay API failed. You do not have permissions to make this API Call". This error means that you need to grant access to that particular API call within your PayPal account so that UltraCart can call it. Log into your PayPal account, then navigate:

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Frequently asked Questions


Question: We upgraded from the legacy API to the new PayPal API and are now seeing that our paypal orders are showing the following message n the status section of the auto order editor: 'PayPal details lack status.' Is the auto order now broken?

Answer: While PayPal is not longer reporting a status for the auto order, Ultracart will capture any payments send back via the Instant Payment Notification, and will process the order accordingly. You will, however, need to log into PayPal to cancel or modify the existing auto order.

Question: I have an item configured with $0.00 item cost and a flat shipping cost. When I test a checkout with this item, I'm getting an error message that Paypal cannot process a free offer. Why?

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