| Table of Contents |
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Introduction
Clicking on an order ID will take you to the Shipment Screen where you can view and edit order information. This screen is divided into three sections; Actions, Order Details, and Merchant Comments.
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| Previous / Next navigation buttons In the top right corner of the order (while viewing from the Shipping Department) you may see the Previous Order and Next Order buttons. These options will only display if you have more then one (1) order within the shipping department. |
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This section allow you to do things like edit the order information, print packing slips, and even resend a receipt to the customer.
| Option Name | Description |
|---|---|
| Refresh Order | Refreshes the page. |
| Edit Customer | Click this to edit customer information: billing, shipping, coupons, ect. |
| Edit Shipping | Click this to edit the customers shipping information. including address and shipping method selected. |
| Edit Items | Click this to edit the Item on this order. If this is an Auto order then the items can not be edited. |
| Copy Order | Allows you to copy this order into a new order. The new order will be sent into Account Receivable. |
| Reject | Simply rejects the order removing it from the shipping department. |
| Print Packing Slip | Allows you to print the packing slip for this order. |
| Print HTML | The "Print HTML" button will send the file to your printer. It will also be displayed in a new browser window. You can view the html from the browser window by selecting "page source" under the VIEW menu at the top of the screen. |
| Copy Shipping |
| Opens a dialog window presenting the complete shipping address for copying. | ||||||
| Copy Order → Clipboard | Copy Shipping Address to Clipboard (no dialog window appears) | |||||
| Resend Receipt | The "Resend Receipt" button will send the receipt notification to the customers email address listed on the order. | |||||
| Enter ITN (Only appears for certain orders) | Click to open the dialog window for the International Transaction Number (ITN) for this shipment:
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| Tracking Numbers | This section allows you to add up to 5 tracking number to this order. you can also mark the order as shipped and skip the customer shipment notification. |
Edit Customer
Introduction
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Click the calculated shipping method rate to which you wish to update the order. (Alternatively, you can also hand edit the "Shipping/Handling Total" field directly.)
Items Tab
This will list all items of the order. Merchants can modify all item details as well as delete or add individual items from the order. This page is broken up into two section, Items currently on the order and a section to add new items.
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