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Info

Daily Integration Health Report Delivery

The report will only be sent if there are 1 or more critical issues in the log reports. The report is sent in the morning based on logged issues from the previous day.

PLEASE NOTE: Starting on August 1, 2021, if your account does not have at least one user with the notification enabled, UltraCart will send the notification to all users on the account with edit settings permissions.

Examples

Understanding Event Types

These are some common examples:

  • Error

    • A communication problem talking to the external system.

    • A configuration problem preventing data from flowing between the external system.

    • Order transmitted more than 7 days ago to your fulfillment house, but not acknowledged as shipped.

    • Order paid for, but sitting untransmitted to your fulfillment house for 7 days or more.

  • Critical

    • Credentials are incorrect for the external system.

    • Order transmitted more than 14 days ago to your fulfillment house, but not acknowledged as shipped.

    • Order paid for, but sitting untransmitted to your fulfillment house for 14 days or more.

Viewing the Integration Logs while logged into UltraCart

Navigation: Main Menu → Operations → Reporting

You can also review the Integration Logs by logging into your account then navigating to the Reporting area:

  • Integration Logs - All Provides a snapshot view of the integration logs unfiltered.

  • Integration Logs - Critical Provides a snapshot view of the integration logs filtered on critical errors.

  • Integration Logs - Errors Provides a snapshot view of the integration logs filtered on all errors/warnings.