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UltraBooks v5.0+ now automatically reports any most errors back to ultracart.com. UltraCart system engineers will receive the errors and investigate. You However, you may be contacted for your log file (ultrabooks.log) which will reside within your installation director, C:\Program Files\UltraBooks

Additionally, the validation and import of each order is captured and reported to ultracart.com. This information is tied to the order and viewable by UltraCart support. If you have questions about an order, contact UltraCart support and they will assist you.

If your issue requires further investigation by UltraCart Engineers, please make sure to provide the following details in your email to support@ultracart.com:

1. Your UltraBooks Log file
2. The version number of your Quickbooks Application (Open Quickbooks then click the F2 button, the version number will be listed in the first line.)
3. Verify that no "Pop-Up" windows are opening in the Quickbooks application.