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Field NameDescription
"Skip notification to customer of refund."Select this checkbox if you do not want UltraCart to send the customer a refund email notification.
"This refund was processed externally. Record as a manual refund."

Select this checkbox if you have performed the refund outside of Ultracart and only need to update the order to reflect the externally processed refund.

Info
titleSpecial Note regarding manual refunds

A Manual refund will not generate a refund through the gateway. This setting is only to be used to update an order in which the refund was processed from the gateway side.





FAQ

Question: How did the refund process for the order without the full CC details being on file?

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