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Configuration (Back Office) → Chargeback Processing |
There are three sections to the Chargeback Processing page that you'll configure as shown below.
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| Panel |
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Configuration (Checkout) → Payments → Transaction Gateways |
To the right of each payment method is a drop down box to select the merchant profile to associate. Typically you will have the same merchant profile for Visa/MasterCard, but a different one for AMEX and Discover since they operate as independent organizations. The screen shot below shows how the merchant profile is selected by card type.
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All the addendums and adjustments that we have configured now need to be associated with the item. This allows the system to select the appropriate parts to build the chargeback response. This is only necessary to configure if you're looking for complete automation of the chargeback fighting process by uploading a spreadsheet from your merchant bank. To begin item level configuration navigate to:
| Panel |
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Store → Items → Click Item ID → Other → Chargeback Processing |
Click on the Chargeback Processing sub-tab. Check the boxes next to the addendums and adjustment requests you want to associate and click save as shown below.
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Look up the order in the typically fashion you would any other order under:
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Operations → Order Management → View All Orders |
Notice on the left hand toolbar you have an option for Chargeback Dispute as shown below:
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