...
Click on UltraShip Pre-Install Instructions as indicated by the red box in the image below.
Troubleshooting
Problem: International shipments a that are in the shipping department are not appearing in UltraShip when printing labels, why is that?
Answer: Make sure that the items are configured with customs information details, which is located in the Customs sub-tab of the Shipping tab in the item editor.
| Info | ||
|---|---|---|
| ||
Troubleshooting is billed a our hourly Professional Services rate of $100/hour and is not provided via our basic support. Contact our Professional Services department by ultracartpro@ultracart.com, making sure to provide your UltraCart MerchantID, a summary of the issue (screenshots if there is a error message being displayed) along with your contact details. If a remove login is deemed necessary, please allow time to schedule the remote session. |