Call Center
Typical The typical scenario is a CSV or XML file transmitted to our FTP server. If the file contains credit cards then it must be PGP encrypted. Order of operations:1.
- Receive file format specifications from call center with an example file.
- Must contain the following:
- Must contain the following:
...
- The call center's order ID
...
- Shipping Cost if available (if not we will determine shipping cost)
...
- Credit Card Number and Expiration
...
- Email (optional)
...
- Billing Address
...
- Shipping Address
...
- Must be able to handle multiple items, using multiple rows/order or 10-column pairs on a single row
...
- If PGP encryption send call center our PGP public key.
...
- CDQ Signed and project begins
...
- Development implements channel partner
...
- Configure channel partner on merchant (this creates the virtual FTP account)
...
- Send virtual FTP credentials to call center.
...
- Call center sends over live test file.
...
- Process live file. Project complete.
Spreadsheet fields |
|---|
...
Required? | |
|---|---|
call center order id | Yes |
billing address | Yes |
shipping address | Yes |
...
No | |
day phone |
...
No | |
evening phone |
...
No | |
item ID | Yes |
qty. | Yes |
shipping method |
...
Yes |
| Note |
|---|
The call center must provide list of all shipping method codes |
...
. |