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Frequently Asked Questions about Amazon Payments

Table of Contents

Q: When a decline occurs, do I receive an email notification of the decline?

A: When a decline response occurs and the "Amazon returned DECLINED for the authorization." note appears on the order, the order then it moves to Accounts Receivable and sends an email to all users with the notification "Process Amazon Payment". 

Info
titleWhitelisting merchant email notifications

Since the order email notifications Ultracart sends out are notification only emails and you do not reply to them, your email client may eventually begin to mark/filter those notification as SPAM.

See: the "Default Email Addresses and Troubleshooting sections for more details in the following help doc"Email Addresses

 

Q: Do I receive the customers for email address for Amazon Payments orders to send them their digital products?

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