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Click on UltraShip Pre-Install Instructions as indicated by the red box in the image below.
Troubleshooting
Problem: International shipments
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that are in the shipping department are not appearing in UltraShip when printing labels, why is that?
Answer: Make sure that the items are configured with customs information details , which is located in the Customs sub-tab of the Shipping tab in the item editor.
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Troubleshooting is billed a at our hourly Professional Services rate of $100/hour and is not provided via our basic support. Contact our Professional Services department by at ultracartpro@ultracart.com, making sure to provide your UltraCart MerchantID, a summary of the issue (include screenshots if there is a an error message being displayed) along with your contact details. If a "remove login" is deemed necessary, please allow time to schedule the remote session. |
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