Customer reviews
The Reviews tab lets you manage a customer's reviewer profile and view their review statistics. This is where you configure how the customer appears as a reviewer and whether their reviews are automatically approved.
Reviewer profile settings
Four fields control the customer's reviewer identity and behavior:
Field | Type | Description |
|---|---|---|
Nickname | Text | The display name shown on published reviews. |
Location | Text | The location displayed alongside the reviewer's name (e.g., "Austin, TX"). |
Expert | Toggle | Marks this customer as an expert reviewer. Expert reviews may be highlighted or weighted differently depending on your storefront configuration. |
Auto Approved | Toggle | When enabled, reviews submitted by this customer are published immediately without manual moderation. |
Enable Auto Approved for trusted, high-volume reviewers to reduce moderation overhead. You can always revoke it later if review quality changes.
Review statistics
The right column displays read-only statistics about the customer's review history:
Statistic | Description |
|---|---|
Reviews Contributed | Total number of reviews the customer has submitted. |
Rank | The customer's reviewer rank, if applicable. |
First Review | The date of the customer's earliest review. |
Last Review | The date of the customer's most recent review. |
Average Overall Rating | The average star rating across all of the customer's reviews. |
Number of Helpful Votes | How many times other customers marked this reviewer's reviews as helpful. |
These statistics are calculated automatically and cannot be edited.
Related pages
Customers overview -- capabilities summary and page navigation
General customer settings -- customer profile and tags