Chargeback Report

Some merchants with heavy credit card traffic may have to deal with numerous chargebacks filed by customers.  This built in report will provide a worksheet with Chargeback Summary,  Chargeback Detail and Rotating Gateway (RTG)  History tabs.  This information can save the merchant valuable time in processing of Chargebacks and bookkeeping.

To generate your report you simply;

A. Enter the from/to date range desired or alternatively, click one of the Date Range shortcuts
B. Click the Generate Report button.

Date Ranges

There are only two dates to be entered;

  • From (starting date) and 
  • To (ending date).  This tells the system the reporting period you want to see.

Common Date Ranges (shortcuts)

To the right of the date fields are some Common Date Ranges shortcuts. Consider this optional method for entering your date range to save some typing.  Simply click the link from one of the following rows to have the data range entered automatically.:

  • Recent - click Today or Yesterday
  • Days ago - click 7, 30, 90, or 365
  • This Year - click MTD, QTD or YTD
  • Last year row.- click MTD, QTD or YTD

Generate Report

Click the Generate Report button once you have finished entering the Date Range and any optional settings. If the report date range is short, you may see the report generated and available immediately.  If not, you may receive a Report Pickup notice (see below).  The following is an example of the Coupon Usage Report with very short date range settings.  This particular report is comprised of a three tab worksheet.  Each Tab name is identified at the bottom of the worksheet.

Tab #1 - Summary

Tab #2 - Detail

Tab #3 - RTG_Reason_Country

Report Pickup

If a report that you've created covers a large date range you can expect some wait time.  You'll be notified by email if there is a delay and will be told that you can obtain the report in the Report Pickup area.  

Click here for more about the Report Pickup.