Marking an Authorized Order as Processed because it was processed outside UltraCart

Scenario: An order was authorized by a Payment Gateway but held up in Accounts Receivable for some reason. At some point, the order was manually processed using the Payment Gateway’s website or some other external means. The problem that results is the Order still has a Payment Status of Authorized within UltraCart and UltraCart has no way to know the order was processed. There is a screen within the Review Orders system that handles this scenario.

1. Login to secure.ultracart.com

2. Navigate to Home → Operations → Order Management → Review Orders

3. Enter the Order ID

4. From the left menu, select Payments → mark processed (externally captured). This menu choice will only appear for credit card orders with a Payment Status of Authorized.

5. A screen will load allowing you to mark the order as processed and provide an optional merchant note if needed.

Step 4 Screenshot

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Step 5 Screenshot

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