My Account Customer Portal - Account Signup Email Verification
Overview
ATTENTION CUSTOMER
Simply replying to the email notification will NOT complete the email verification process. You must click the hyperlink URL in order to successfully complete this verification process. Failure to compete this step will prevent access to your customer profile dashboard.
The My Account Customer Portal sign-up process includes an "Email Verification" step that occurs when the customer initiates the creation of their customer profile:
After completing the "Register to create a new Account" fields, the customer clicks the "Register" button and will see the following message:
"Please check your email for a validation link to confirm your identity"
My Account, Customer Profile Signup and login screen
Responding to the Email Verification
The next step is to click the link in the body of the email notification:
NOTE: The email verification link is time sensitive!
Please be aware that the link that appears within the verification email notification is time sensitive. If the link expires, you'll receive a error that says:
"The token was invalid or expired. Your email address could not be validated. Please try again."
In this situation, return to the customer profile login page and click the "Email password" link in the login section of the page.
Login after Successful Verification
Upon clicking the verification link in the email notification, the customer will be taken back to the My Account Customer Portal login page, to log into the account:
A validation success message will be displayed above the login and register section of the page:
At this point the customer can login to their account and will then be prompted with the My Account Menu:
Example Video
Frequently Asked Questions
Question: We currently use single page checkout and don't require account creation before users can checkout, are customers automatically registered as a 'My Account' user upon checkout?
Answer: No they are not automatically registered during the checkout. However, the email verification step does perform a order history search upon successful verification of the email address, that will back fill their customer profile with any orders that are already in order database that have the matching email address.