A listing of all the email templates and when they are sent to customers
Each template has a _html.vm and _txt.vm template file. The first is for html email, the second is the text fallback for older clients. You're encouraged to do both for each notification.
Also, each template has its own set of scripting variables available to it.
When the email is sent | |
|---|---|
auto_order_cancel | This notification is sent to the customer when an auto order is cancelled |
auto_order_confirmation | This notification is sent to the customer is set to the customer when placing an order for an auto order item |
auto_order_preshipment | This notification is sent to the customer if you have configured this from within your items auto order configuration. |
auto_order_update_billing_decline | This notification is sent to the customer if their auto order fails during the billing process. |
auto_order_update_billing | This notification is sent to the customer from the auto order section. This is a manual email that is not automated by the system. |
customer_feedback |
|
digital_delivery | This notification is sent to the customer when their order contains a digital item. |
gift_receipt | This notification is sent to the customer when a customer places an order as a gift. this is sent to the gift recipient. |
quote | This notification is sent by the merchant to the customer to provide them with their quote. |
quote_request |
|
receipt | This notification is sent to the customer when the order is placed. |
refund | This notification is sent to the customer when a refund is issues from within the account. |
shipment_notification | This notification is sent to the customer when the order is marked as shipped. |