Troubleshooting email notification delivery issues

Question: How come I am not receiving my emails any more when I did not change any settings?

Answer:

Please note that UltraCart does not control from end to end the delivery of the email notifications we send out.

Your email client may be capturing the email notification as spam. (And, in some instances, your ISP mail have spam folder at the server level that you may need to check).

All notification e-mails are signed using DomainKeys, so if your server supports DomainKey verification, you should enable that feature. You can read more about DomainKeys at Wikipedia.

Add these addresses to your email spam filter rules:

Expired Card Reminder - support@ultracart.com
Auto Order - uc.order@ultracart.com
Accounts Receivable - uc.order@ultracart.com
Billing Reminder - uc.notify@ultracart.com
Shipment Notification - uc.usership@ultracart.com
Customer Receipt - uc.order@ultracart.com
Customer Reminder - uc.usernotify@ultracart.com
Digital Delivery Notification - uc.order@ultracart.com
Donation Receipts - uc.order@ultracart.com
Placed Order Notification - uc.order@ultracart.com
Statistics - uc.stat@ultracart.com
Shipping Department - uc.ship@ultracart.com
Fulfillment Transmission - uc.ship@ultracart.com
Wholesale Signup - uc.order@ultracart.com

Additionally, UltraCart publishes "SPF" records for e-mail verification. If your e-mail client has the ability to verify SPF records, you should enable this option for ultracart.com e-mail addresses.

If your email notifications suddenly stop coming through, the most likely cause is that the email is being captured at some point after we send it and before it gets to your inbox.

The instructions in the previous section regarding DomainKeys and SPF records will help, as will the configuration of the specified email addresses list above in your email clients contact list, along with the use of "whitelisting" email filter rules, to make sure that the emails are not being flagged as spam and either your email server level or email client level.

A good simple test is to temporarily configure another email address that is on another server. So, if you have your own domained email addresses, try configuring a gmail.com (or yahoo.com, hotmail.com, etc.) email address on another user on your account that has the same email notifications configured. If the notifications arrive to that account's inbox, then you know that the problem resides at your own email server or email client, and your;ll want to make sure that you implement DomainKeys/SPF records, and email whitelisting to ensure the emails make it through to your inbox okay.

Email account forwarding

If you configure your email account to forward to another of your email accounts (so you only have to check one account for all your messages) this can create a problem where email notifications (emails that are notification only that you do not reply to) will begin, at some point, begin being treated as spam at the email account that is receiving the messages and then forwarding them to your other email address. the net result is that these emails "fall through the cracks" and do appear even though other emails are making it through to the email account from which you read your emails.

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