UltraCart is a Level 1 PCI Compliant Provider, which means our service is constantly tested to ensure we adhere to a rigorous protocol designed to protect the security and integrity of your store data. PCI compliant Security measures are stringent and are of the utmost importance to you and your customers. Let's review the login process in details to better understand how to minimize login issues.
The Primary login button is at the top right-hand side of the UltraCart Home Page (www.ultracart.com) and is Titled "Login" as shown below.
Clicking the login button will redirect you to: https://secure.ultracart.com/merchant/login.do
You can bookmark this page to jump straight to the login page. |
There are four login credentials, three of which are required. The fourth is optional but highly recommended. They are:
If you find making up your own passwords to be a royal pain, use this password generator tool to help you create secure passwords: |
In order for the reset to work properly, you must enter the correct MERCHANT ID and LOGIN, otherwise the reset password will not be sent. If you are unsure of your MerchantID & LOGIN, please contact Ultracart Support by calling 209-383-9870 or emailing us at support@ultracart.com. |
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If you encounter a prompt that states that "You are attempting to access ultracart.com from an unrecognized IP address." there are two distinct situations that can trigger this message:
If you encounter this message, you'll need to backup or navigate back to the initial login page: https://secure.ultracart.com
Then you'll need to re-enter your login credentials making sure to fill in all 4 login fields, with the 4th field entering the active 6 digit number within the Google Authenticator application at that moment.
When you see this screen, click the "Email me a Verification Code".
NOTE: You must stay on the following screen prompting you to enter the Verification Code along with your Password. IF you leave this page, you'll have to start the entire process over again!!! |
Now, check your email client for the verification code that was emailed to you, the verification code will appear in the body of the email email like this:
Now you'll enter in the verification code in the first field and your password in the second field:
After carefully entering the activation and your password into the page, click the "Verify my Code" button.
After you are logged into the account, if you used a temporary password, please mouse over your MerchantID which appears above "Home" in the main menu, then click on "Your Preferences" :
On the Your preferences page, scroll down to the New Password section and enter your new password and confirm it. Then scroll down and click the Save button at the bottom of the page.
Helpful tool for generating a secure password: http://passwordsgenerator.net/ |
Do you wish to never ever encounter the IP Activation step again and desire to eliminate the need to update your password every 90 days? If so, return to the "Your Preferences" page again and click the "Chain link" icon to the right of the OTP Serial Number field at the "UltraSecure One Time Password" section. There you'll see the 3 step instructions for implementing the UltraSecure One Time Password login process. This is the preferred option for both security and convenience. (If you don't prefer it, you can easily revert back to the original login process. |
If you encounter a problem logging into your account, an "IP Block" will be applied to your user login upon the 6th failed login attempt. You'll see the following note in the login page after the IP block is initiated:
"Your IP address has been blocked. An email was sent to the address on file.
Use the links in the email to remove the block. Please contact support@ultracart.com
or 209-383-9870 for additional help."
UltraCart works hard to ensure your shopping cart has the highest availability possible. This includes preventing denial of service attacks. Sometimes this will result in a merchant's IP address being blocked, especially if there is a lot of web activity within a short period. We apologize for the inconvenience.
You will receive an automated email that will allow you to unblock your IP.
*If you still need support, please contact us via email and write 'IP Blocked' in the subject for higher priority routing."
When the IP block occurs, an email notification is sent to the email address on file for the user.
The email will have a subject of "UltraCart - Your IP has been Blocked" and will come from "support@ultracart.com":
This email notification contains two hyperlinks to remove the IP block from your user login:
*These self-service links allow you to immediately respond to an IP block without having to contact support.
Click the FAQ question to reveal the Answer.
The "autocomplete= off” was implemented in June 2014 due to manditory PCI compliance. |
We do not recommend using LastPass due to security flaws in the application. https://it.slashdot.org/story/16/07/27/1342205/lastpass-accounts-can-be-completely-compromised-when-users-visit-sites |
The login session is determined by a "session" cookie that UltraCart places on the browser upon successfully logging into the account. If the cookie is deleted then you'll be prompted to log in upon the next screen refresh/update. Check your browser to ensure that session cookies are enabled and that you whitelist any cookies from secure.ultracart.com. Also check your security/antivirus software, such as Norton, to ensure that you have whitelisted the UltraCart domain for the firewall and privacy settings. If the steps above do not resolve the issue, then check with your network administrator to see if you are using a proxy server and if so to exclude caching of the ultracart.com domain. Additionally: 2. Beware of Safari. It does awful things with Session cookies. Try another browser if using Safari. |