If you have a support issue that is hard to describe in a support email or phone call, please use the following instructions to record a screenshot video that you can send to UltraCart support:

Recording Screenshot Video on Windows 10

https://www.pcmag.com/news/349410/how-to-capture-video-clips-in-windows-10

Viewing an mp4 file

UltraCart support may send you a screenshot recording, to play these *.mp4 files on windows 10:

https://support.microsoft.com/en-us/help/4050842/windows-10-how-to-play-mp4-files

https://support.microsoft.com/en-us/help/316992/file-types-supported-by-windows-media-player

Recording Screenshot Video on Apple OS

https://support.apple.com/en-us/HT201361

Viewing an mp4 file

UltraCart support may send you a screenshot recording, to play these *.mp4 files on Apple OS:

*You should just be able to double-click on them to have QuickTime open them. But if you are having issues with the *.mp4 file:

https://support.apple.com/en-us/HT201290