If you have a support issue that is hard to describe in a support email or phone call, please use the following instructions to record a screenshot video that you can send to UltraCart support:
...
https://www.pcmag.com/news/349410/how-to-capture-video-clips-in-windows-10
Viewing an mp4 file
UltraCart support may send you a screenshot recording, to play these *.mp4 files on windows 10:
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https://support.apple.com/en-us/HT201361
Viewing an mp4 file
UltraCart support may send you a screenshot recording, to play these *.mp4 files on Apple OS:
*You should just be able to double-click on them to have QuickTime open them. But if you are having issues with the *.mp4 file:
https://support.apple.com/en-us/HT201290