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Operations → Reporting → Marketing → Abandon Lead

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Overview

The "Abandon Lead" report generates a spreadsheet containing the retained shopping cart details of the shopping cart sessions which were abandoned prior to finalizing the order to a receipt. The abandonments are captured after the shopping cart abandonment interval has been reached (the default abandonment internval is 60 minutes but may be configured much higher.

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Abandonments Retention

The Abandonments are retained for the last 90 days.

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Abandonments vs. captured orders from upsell after

Abandonments that occur when the customer entered into an "upsell after" offer will be captured by the upsell after inactivity closer will become a order. For more details about the auto closing of an upsell offer, see: Upsell After#Orderfailedduringtheautoclosingofanupsellorder 

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