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You will notice; feedback areas all through the documentation, Peer-to-Peer Forum in the Home area of your account, and a Case system to submit questions or challenges directly to the UltraCart team. We value your feedback and each functional group in UltraCart that the feedback applies to will discuss it in their weekly or monthly meetings.
Manual
UltraCart provides a User Guide that describes most of the functionality available to our merchants. This exhaustive guide details every facet of the UltraCart platform. Please use it to help you as you begin.
Customer Support
UltraCart is proud to offer one of the industry's most knowledgeable support teams and they are all based in North America. Our Support representatives not only speak English as their first language, but they have the desire to help you learn UltraCart's expansive system. So you can rest assured that when you call you will easily be able to understand their guidance. FREE support is provided to you during your 30-day trial and our support team stands by you after you get your store running. We can help you create your first digital delivery content, an e-mail campaign, as well as coupon codes for your store and much more. Feel free to contact us 24/7 at support@ultracart.com with any questions you may have.
Additionally, we are proud to offer Best in Class technical support. You can contact our technical support team Monday-Friday at 209-383-9870, 8:30 a.m. - 5:00 p.m. EST.
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