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Section Name | Description |
|---|---|
This gives you the ability to view all of your orders no matter what stage the order is currently in. | |
| Manually Add Order (B.E.O.E) | Manually add orders. The Back End Order Entry Tool allows for fast order placement with on-the-fly-editing of item and shipping costs. |
1. Pre-orders | The Pre-orders section allows you to review and manage orders that contain a pre-ordered item. |
The Quote Request section allows you to review and manage orders that have requested an order quote (feature must be enabled). | |
The Accounts Receivable section allows you to review and manage orders that have not completed the payment process. | |
The Pending Clearance section allows you to review and manage payment types that are not immediately processed for payments, such as:
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5. Fraud Review | The Fraud Review section will list orders that have received a high Fraud score and requires investigation prior to processing. |
6. Shipping | The Shipping section allows you to review and manage orders that are awaiting shipping or that have recently been shipped. |
The Completed Order section allows you to review and manage orders that have been both processed for payment and marked as shipped. | |
The Auto Order section allows you to review and Manage all orders that are on a recurring billing (also known as auto-ship). | |
The Chargdback Chargeback Disputes area allows you to review and manage chargebacks. | |
The Case Management screen allows you, the Merchant, to correspond with your customers. |
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