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Button Description Refresh Click on this button to reload the page. This will insure you are current with any possible order changes that may have occurred and it will remove all check marks. It's a simple and quick way to start over with a clean and up-to-date screen. Release Clicking this button will release orders from the "Held for Review" column. Remove From Queue This button is used to remove orders (Queued for Transmission) that you've decided not to send to the fulfillment center. Click on the checkbox to the left of the orders desired and then click on the "Remove from Queue" button.
Info title Remove from Queue Orders that are removed from queue will move into the same column as orders that are transmitted to your fulfillment house, but they will be color coded to reflect that they have not been transmitted to the fulfillment house. A note stating this situation will appear at the top of the shipping department page.
Retransmit This button is used to retransmit any orders (those checked) listed in the Pending Immediate Transmission column that you want to retransmit to the fulfillment center. This may be necessary if you have received an indication that your fulfillment center has not received the orders. Log This button will appear only for those transmission mechanisms (fulfillment centers) that have 2-way communications integrated with UltraCart. Click this button to view the log file showing details of transmission between UltraCart and the fulfillment center. This is very helpful to confirm transmission times.
Mark Shipped When orders are successfully sent to the fulfillment center, the Order ID's will move through the columns automatically and UltraCart will mark them as "completed". Occasionally you may need to manually mark a order as shipped. Click the Mark Shipped button to do so. Understanding the Columns in the Shipping department (Fulfillment Integration View)
The lower portion of the screen will display 4 columns; Queued for Transmission, Pending Immediate Transmission, Unacknowledged Shipments and Recently Acknowledged Shipments.
Column Description Held For Review If you have configured the distribution center to hold orders for review, then the orders will initially go into the far left column "Held for Review". Once there you will select and click the "release button" to move them to the next column, "Queued for Transmission". Queued for Transmission Orders will appear in this column when you have configured Transmission Schedules within the distribution center. These orders will not be transmitted to fulfillment until the scheduled time arrives. Once transmitted, the order will move to the 3rd column "Pending Immediate Transmission" Pending Immediate Transmission Orders will appear in this column on first arrival into the shipping department only if you do not have Transmission Schedules configured. They typically will reside in this column for only 2 to 5 minutes. Unacknowledged Shipments Orders that appear in this column have already been transmitted to the distribution (fulfillment) center and are awaiting return of confirmation and/or tracking information. If you have a 1-way transmission mechanism then the order will not appear here but goes directly to the Recently Acknowledged Shipments column.
Recently Acknowledged Shipments Orders that appear in this column have received confirmation and/or tracking information. They are marked as "completed". You will see approximately one weeks orders listed here.
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Frequently Asked Questions
Question: What happens when an order is "rejected" while residing in the shipping transmission queue?
Answer: If they have transmission schedules configured, then when it's time for the transmission of the queued order over to the fulfillment service, the transmission routine that sends the orders over first checks to see if they are rejected, and at that point in time it removes any rejected order from the transmission batch.
Question: When you "Reject" an order from shipping department, is it still going to show as a sale in the Sales Report? What about "Refund & Reject"?
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