Receiving Email Notifications of Orders
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Notification | When to Use | ||
|---|---|---|---|
Order Needs Shipping | To notify a shipping department of an order. The user should log into UltraCart, go to the Shipping Department, and process the order there. They should not work on the order details included in the email. | ||
Order Placed | This is a notification for every single order that goes through the account. This is the finger on the pulse notification. | ||
Process Credit Card Payment | This notification is sent when an order goes into Accounts Receivable. The merchant should login, go to Accounts Receivable, and process the credit card payment. | Process Google Checkout Payment | This notification is sent when a Google Checkout order is in Accounts Receivable and is in the chargable state. The merchant should login, go to Accounts Receivable, and charge the Google Checkout order. |
Process PayPal Payment | If a PayPal notification comes in for an order and does not match the order details, this notification is sent out to the user. The user would need to review the payment notification details and contact the user to straighten out the payment. | ||
Quotation Request | When a customer requests a quote, this notification is sent to the user. The user should login to UltraCart, go to the Quotation Requests section, modify the order pricing, and send out the quote. |
Frequently Asked Questions
Question:
I did not receive email notifications from UltraCart. Why?
Answer:
Your email client may be capturing the email notification as spam. (And, in some instances, your ISP mail have spam folder at the server level that you may need to check).
Add these addresses to your email spam filter rules:
Expired Card Reminder - support@ultracart.com
Auto Order - uc.order@ultracart.com
Accounts Receivable - uc.order@ultracart.com
Billing Reminder - uc.notify@ultracart.com
Shipment Notification - uc.usership@ultracart.com
Customer Receipt - uc.order@ultracart.com
Customer Reminder - uc.usernotify@ultracart.com
Digital Delivery Notification - uc.order@ultracart.com
Donation Receipts - uc.order@ultracart.com
Placed Order Notification - uc.order@ultracart.com
Statistics - uc.stat@ultracart.com
Shipping Department - uc.ship@ultracart.com
Fulfillment Transmission - uc.ship@ultracart.com
Wholesale Signup - uc.order@ultracart.com
Additionally, UltraCart publishes "SPF" records for e-mail verification. If your e-mail client has the ability to verify SPF records, you should enable this option for ultracart.com e-mail addresses.