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Table of Contents

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UltraCart is a Level 1 PCI Compliant Provider, which means our service is constantly tested to ensure we adhere to a rigorous protocol designed to protect the security and integrity of your store data. PCI compliant Security measures are stringent and are of the utmost importance to you and your customers. Let's review the login process in details to better understand how to minimize login issues.

Logging into your account:

The Primary login button is at the top right-hand side of the UltraCart Home Page (www.ultracart.com) and is Titled "LOGIN" as shown below.

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Clicking the login button will redirect you to: https://secure.ultracart.com/merchant/login.do

Info
titleDedicated login page
You can bookmark this page to jump straight to the login page.

Login Credentials:

There are four login credentials, three of which are required.  The fourth is optional buy highly recommended.  They are:

 

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Details about the login credentials:


MERCHANT ID
  • The Merchant ID is the account ID that chosen upon the creation of the account and cannot be changed.
  • The Merchant ID is 5 characters or less and is comprised of letters and numbers only.
  • All users on your account will enter the Merchant ID (MID) as the first login credential.
LOGIN
  • The Login can be 1-20 characters in length, comprised of letters, numbers and the following special characters: (,!,@,#,$,%,^,&,*,)
  • The Login credential is the unique identifier for each user accessing your account and should not be shared.
PASSWORD
  • The Password can be 8-25 characters in length, comprised of letters, numbers, and special characters.
  • Passwords have a 90 day expiration and may not be used again for 365 days.

 

Info
titleHelpful Secure Password Generator

If you find making up your own passwords to be a royal pain, use this password generator tool to help you create secure passwords:

http://passwordsgenerator.net/ 

For another alternative, see also:  UltraSecure OTP Tokens


ULTRASECURE CODE (optional)
  • The UltraSecure Code is a 6 digit number that is generated using the Google Authenticator app, installed on a smart phone device.
  • The number changes every 30 seconds. This reduces the likelihood of someone being able to access your account by obtaining your login credentials, short of also having direct access to your phone.

    (***Implementing the UltraSecure Code to your login also has the benefit of eliminating the IP Address Activation step during the login process.)

THINGS YOU MAY ENCOUNTER DURING THE LOGIN PROCESS:

  • Incorrect credentials
  • IP activation prompt
  • IP Block
Entering incorrect Merchant ID, Login, Password, or UltraSecure code will cause you to be redirected to a second login page (see image below).

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On this login page you'll be presented with a message stating "incorrect login information specified...." you will be presented with the credentials you entered on the previous login page. Verify that these are correct, then re-enter your password and click the "Login" button at the bottom of the form.

If you are unsure of your password or believe that it has expired due to the 90 day expiration period, then you can reset your password by clicking the "reset password" button.

 

Info
titleReset Password Requirements

In order for the reset to work properly, you must enter the correct MERCHANT ID and LOGIN, otherwise the reset password will not be sent.

If you are unsure of your MerchantID & LOGIN, please contact Ultracart Support by calling 209-383-9870 or emailing us at support@ultracart.com.

 

Clicking the Reset password button will display the following message at the top of the login screen:

 

Info
titlePassword Reset
  • Password Reset is a two-step process: The first email received contains a link that when clicked will trigger a follow-up email with temporary password you will use to log into your account.
  • If the password reset does not appear in your inbox within a few minutes, it may have been send to your spam folder or you may have provided the wrong user login ID. It's also likely that you have a different email address on file than you are expecting. In any of these cases, you should contact UltraCart Support for further assistance.

 


 

 

 Check your inbox (and spam folder) for a message looking like this:

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NOTE: Actual view will depend on your email client and other personalized settings but the incoming email address will be support@ultracart.com and the subject line will
have UltraCart - Password Reset Request  followed by your merchant ID in square braces.

The body of the Reset Password Request message will have a link in the middle of the body text, like this:

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Clicking on the reset password link will trigger a follow up message with the temporary password within.

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Here's how the second email will appear in your inbox:

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The body of the message will appear like this:

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Go back to the login page and enter your login credentials along with the temporary password, then submit. Upon successful login you will first be presented with your current contact details (Name, Email, Phone Number). Update them if needed, then click the save button.

Now that you are logged into your account, the final step is to update the password to a permanent one of your choosing.  To update your password, click on the "Your Preferences" button at the top of the page:

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On the your preferences page you'll see a Password section containing two fields. Enter the password into the first field and re-enter (confirm) it in the second field. Then scroll down to the bottom of the page and click Save.

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Responding to an IP Block on your login:

 If you encounter a problem logging into your account, an "IP Block" will be applied to your user login upon the 6th failed login attempt.  You'll see the following note at the top of the login page:

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Answer: We do not recommend using LastPass due to security flaws in the application. https://it.slashdot.org/story/16/07/27/1342205/lastpass-accounts-can-be-completely-compromised-when-users-visit-sites


 Related Documentation:

UltraSecure OTP Tokens