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Please note that the customer service email is sent to each of your user logins that has the "Customer Feedback" email notification configured |
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If implemented, the Loyal Program will appear in the my account customer portal main menu. The customer will be able to monitor their Loyalty Reward points accrued based on prior purchases. The Loyal Rewards page will display their current points and points needed for next reward. Available rewards & Loyalty Events will also be displayed.
The process of a customer claiming and using a loyalty reward is:
- The customer logs into the "My account, Customer portal"
- They click on 'Loyalty Reward' in the My Account menu
- They will see a summary of the 'Current Points' and also 'Points needed for next reward'. Available rewards appear just below the points summary section.
- If there are available rewards appearing, the customer will click the 'Claim Reward' button.
- The claimed reward will appear in in the next section 'Claimed Rewards'
- The customer can begin the shopping with the coupon by clicking on either the coupon description or coupon code (they are both hyperlinked), which will apply the coupon to the cart for immediate shopping/redemption. (Alternatively, they can copy the copde and enter it into the apply coupon field in the shopping cart checkout.)
WiSh List
If implemented, Wish List section will appear in the my account customer portal main menu.
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