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Comment: Created sexy Expand feature for FAQ's.

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titleWhy are orders staying in the "pending immediate transmission" column?

Your programmer needs to call getOrders first to retrieve the orders and then call acknowledge or acknowledgeMultiple to tell UltraCart that they've been successfully picked up.

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titleHow do I hold orders for 10 hours before releasing them for shipment to make it easier to handle quick changes/cancels?

Under Main Menu -> → Configuration → Checkout → Shipping → [edit], there is an option "Hold Before Shipment _____  (minutes)".  If you configure that with 600, then UltraCart will hold the orders for 10 hours before sending them back in the result set of a getOrders call.

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