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While viewing a session, you can also view the console output that was collected. Console output can often give you further content about what a customer was doing. This is especially helpful if you are recording a page where you have written a lot of custom JavaScript.
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Segments
Segments are saved filters that provide quick access for later review. Segments are access from the menu as shown below.
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When you first visit the segments tab, no saved segments will be available. To make getting started easier, we have 15+ recommended segments that are commonly looked at.
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For example there is the “Page Not Found” segment. You can add this recommended segment to your saved segments by clicking the “+ Add Segment” button or quickly view all the sessions for this segment by clicking on the “View Filter” button
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Once a segment has been added to the saved segments, there is a description of what the segment is filtering on, the number of sessions that match this segment (up to 10,000), and when the segment was created. The buttons allow you to edit the segment, duplicate the segment, view the segment and delete the segment.
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Viewing a Session Associated with an Order
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You can push additional events into the recording timeline using JavaScript on your site. Below is an example of pushing the answer to a Leads Hook question in as an event. Line three of this example sets up the global _uca array if it does not already exist. Lines 6-12 pushes the actual event. An event always have a name. The event can also have a params “params” object which contains one or more parameters as key/values. This is arbitrary in nature.
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If you fire an event with the name of “discard” then the entire session recording will be disposed of.
Receiving Screen Recording Data via Webhook
The meta data object that contains all the details about the screen recording is available as a webhook event. You can receive this data, store it in your own data stores, and mine the information to meet your business needs. The screen recording object is a descriptive object detailing everything the user did during the recording session including the events. You can configure this webhook event as shown below within the Webhook system.
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Accessing Screen Recording Data via BigQuery
The screen recording system is integrated with the Data Warehouse for BigQuery. Screen recording data, similar to what is delivered via Webhook, flows in near real-time into the BigQuery database. From there a developer can write SQL queries to mine the recording data.
This integration makes it easier and more cost effective for merchants to build customized business dashboards to track the performance of their lines of business, website funnels, etc. using BigQuery and looks like Google Data Studio or Power BI.