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If you have a support issue that is hard to describe in a= support email or phone call, please use the following instructions to reco= rd a screenshot video that you can send to UltraCart support:
https://www.pcmag.c= om/news/349410/how-to-capture-video-clips-in-windows-10
UltraCart support may send you a screenshot recording, to play these *.m= p4 files on windows 10:
https://supp= ort.microsoft.com/en-us/help/4050842/windows-10-how-to-play-mp4-files= p>
h= ttps://support.microsoft.com/en-us/help/316992/file-types-supported-by-wind= ows-media-player
https://support.apple.com/en-us/HT201361
UltraCart support may send you a screenshot recording, to play these *.m= p4 files on Apple OS:
*You should just be able to double-cli= ck on them to have QuickTime open them. But if you are having issues with t= he *.mp4 file:
https://support.app= le.com/en-us/HT201290