The user configuration page is where you configure the contact/login details of a user, update passwords for the user, as well as the user permissions and email notifications

User Configuration Introduction

There are six sections that can be configured for each user. This includes:

Contact Information

The contact information applies to this individual user only. It is very important that you configure each user with correct names and emails for obvious reasons. When a user contacts support via phone or email regarding account information, our support personnel will use the information entered here to help make accurate identification. 

New Password

This section allows you to set a secure password for the new user or change the password for an existing user. 
 
A secure password (8-25 characters) should contain both letters and numbers and not contain an English word or easily guessable value. The password has to be reentered into the confirm password field a second time (since the password is not visible the first time it's typed). A good technique for creating a safe password is to think of a memorable, but not easily guessable phrase, then use the first letter of each word plus an additional digit or two inserted somewhere within the password, so that the final password is not something that would be contained in the dictionary.

New FTP Password

This Section allows you to setup access to the account via FTP. This is mostly used for catalog and screen branding configuration.
 

The Password here will need to be something different from the main password but again should contain both letters and numbers and not contain an English word or easily guessable value.

Related: FTP Server Access

UltraSecure One-Time Password Token

UltraCart supports two factor authentication on your UltraCart account to enhance the security of your account.  Two factor authentication means you have something you know (your regular password) and something you have (the token on your phone that is generating the one time password).  Previously UltraCart used physical tokens from CryptoCard (deprecated) and our own OTP application for Android (deprecated), but has now standardized on the open source project Google Authenticator that is available for all the major mobile phone platforms.  There are two primary benefits to using an OTP token:

1. Enhanced security
2. Removes the requirement for IP activation
3. Removes the requirement for a password change every 90 days.

Related: UltraSecure OTP Tokens

Group Membership

Use group memberships to assign same permissions to multiple Users.

Permissions

Permissions allows you to set the level of access you want each user within your account to have. You should only grant each user the minimum permissions they need to perform their job tasks. 
Simply place a check in the box to the left of the permissions you want to grant to this user. 

Admin

(These permissions should be restricted to only those users that are administrators on the account.)

Advanced

Configuration

Conversations

Data Warehouse

Learn more

Items

Operations

Storefronts

Email Notification

Just like Permissions the Email Notification section allow you to set each user with their own set of email notifications. This allows you to have one user that only handles order that need to be shipped or another user that is looking at auto order (recurring orders).

Simply place a check in the box to the left of the notification you want to grant to this user. 

The Configurable Email Notifications Appear in Sections

Affiliate Management

Channel Partners

Conversations

Customers

External Integrations

Item Management

Marketing

Orders > Overall

Orders > Payments

Orders > Shipping

Reporting

Frequently Asked Questions

Question: "Recently we've been missing some email notifications of orders, and in a couple of cases the emails are showing up hours later. Why might this happen?"

Answer:  You'll need to contact your email server administrator to discuss delivery processing. It can very wildly based upon the target server. For example someone on gmail will usually have the email in their inbox within 1-2 seconds after it's sent to them, but other email servers may be overloaded and take an hour or more to receive an email. If your email server is down for any reason when our high speed outbound sends attempt to contact it then the message requeues at progressive intervals until the target server becomes available.

Question: "Is there a way to get text alerts when new orders come in? Sometimes we get folks to order online past our normal business hours and we were wondering if Ultracart could send text notifications to our cell phones?"

Answer: We do not have text alerts. Hoever, you can setup a user with no permissions (since the user is not being used for accessing the account backend), then configure this user with the appropriate email notifications for that user, configuring this user with the email associated with the users mobile phone email address, so that the notifications are forwared to the phone.For example if you are using Verizon and google "verizon email to text" you'll see Google give you the instructions as the first result.

• "Verizon email to text"
• "Sprint email to text"
• "AT&T email to text"

Question: "I was attempting to edit a user and the login changed from the users' login to my own, why?"

Answer:  The web browser form filling is inserting your login into the page. You can temporarily disable form filling in your web browser or setup an additional browser profile that does not contain your stored autofill information.

In Chrome browser: 

To Turn Off 'Autofill':

1. Click the three dots menu
2. Click 'Settings'
3. Click 'AutoFill' 
4. Click 'Addresses and more'
5. Click the slider button to the off setting.

To Add a new browser profile:

1. Click your active browser profile (It's directly to the left of the "three dots" menu)
2. Click the '+Add' button
3. Enter an name and photo.
4. Save 

Related Documentation

Receiving Email Notifications of Orders
Logging Into Your UltraCart Account